admin | Helpdesk Technician in Harrisburg, PA

Helpdesk Technician

  • Arraya Solutions
  • $50,490.00 - 92,030.00 / Year *
  • Harrisburg, PA 17101
  • Full-Time



Primary Functions: Serve as helpdesk support for the company, set up and maintain all accounts and equipment for employees, help to plan and develop office networks.

Responsibilities:

  • Create and manage user accounts; email active directory, domain accounts
  • Manage phone system, employee extensions, and call routing
  • Track and manage inventory of devices and accounts
  • Receives tech tickets for support or advice from users and other staff members, takes ownership of and responsibility for the requests and processes them in order of priority.
  • Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution.
  • Ensures that systems and tracking mechanisms used by the department are kept up-to-date and as accurate as possible.
  • Ensures that all IT functions are carried out in compliance with the agency's privacy and security policies.
  • Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion. Escalate areas of risk to the appropriate agency personnel.
  • Undertakes site visits to resolve persistent or high impact problems.
  • Assists in the co-ordination of the movement of equipment.

KNOWLEDGE AND SKILLS: Position requires training and experience in general office/computer procedures, policies, and methods; knowledge in the use of office/computer equipment, strong verbal and written communication skills; experience in dealing with the public; ability to use good judgment in the completion of a variety of work situations; ability to organize, multi-task, and plan work to meet deadlines; knowledge of computer programs including word processing.

QUALIFICATIONS:

  • Demonstrated knowledge in the field of computer science or information technology.
  • Excellent organization, communication and computer skills are required.
  • Associate's Degree in Computer Science or similar
  • Previous helpdesk experience preferred

Primary Functions: Serve as helpdesk support for the company, set up and maintain all accounts and equipment for employees, help to plan and develop office networks.

Responsibilities:

  • Create and manage user accounts; email active directory, domain accounts
  • Manage phone system, employee extensions, and call routing
  • Track and manage inventory of devices and accounts
  • Receives tech tickets for support or advice from users and other staff members, takes ownership of and responsibility for the requests and processes them in order of priority.
  • Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution.
  • Ensures that systems and tracking mechanisms used by the department are kept up-to-date and as accurate as possible.
  • Ensures that all IT functions are carried out in compliance with the agency's privacy and security policies.
  • Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion. Escalate areas of risk to the appropriate agency personnel.
  • Undertakes site visits to resolve persistent or high impact problems.
  • Assists in the co-ordination of the movement of equipment.

KNOWLEDGE AND SKILLS: Position requires training and experience in general office/computer procedures, policies, and methods; knowledge in the use of office/computer equipment, strong verbal and written communication skills; experience in dealing with the public; ability to use good judgment in the completion of a variety of work situations; ability to organize, multi-task, and plan work to meet deadlines; knowledge of computer programs including word processing.

QUALIFICATIONS:

  • Demonstrated knowledge in the field of computer science or information technology.
  • Excellent organization, communication and computer skills are required.
  • Associate's Degree in Computer Science or similar
  • Previous helpdesk experience preferred



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.