• Epiq
  • $135,640.00 -132,260.00/year*
  • Washington, DC
  • Administrative/Clerical
  • Full-Time
  • 3125 V St NE

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Job Summary:

  • Provide mail, distribution, copy, printing, hospitality, reception,file, or other services defined or outlined in EPIQ s service agreement withclient

  • Provide support for miscellaneous requests and flex services with a can do\" attitude and philosophy

  • Maintain a positive team-player mentality

  • Accurately communicate with client staff and EPIQ team membersregarding commitments, deadlines, challenges, requests, etc

  • Deliver on service commitments in a timely and accurate manner

  • Invest proper effort and QC approach to deliver highest quality workand service

  • Comply with EPIQ s standards of operations as set forth in thecontract agreement, the site operations manual, and the employee handbook

  • Expected to uphold the Standards of Service and best practicesdeveloped by EPIQ

    Responsibilities:

    General:

  • Monitorand listen to clients to understand inquiries and requests in order to provideaccurate information about the facilities and services with prompt assistance

  • Performbasic mathematical calculations using a calculator/computer to accuratelyfigure production time and labor time associated with any copy, print, scan orproduction requests

  • Followestablished guidelines and procedures for receiving, documenting, organizingand mailing out client packages (i.e. parcel deliveries, messenger services,etc.)

  • Ensureaccurate tracking, monitoring and recording of all charges, overtime, logs andentries throughout his/her shift

  • Answeringtelephone inquiries, loading/unloading parcels, delivering of parcels, copying,and faxing and guest requests

  • Dueto the cyclical nature of the industry team members may be required to workvarying schedules to reflect the business needs of the firm

Specificduties as assigned:

Mail/DistributionServices

  • Sort,distribute and meter US mail with knowledge of current postal rates

  • Ensureall projects have been properly produced and Quality Checked (QC d) to EPIQ sstandard

  • Ensureclients request and the delivery of faxes/parcels in a timely matter inaccordance to EPIQ s standards

Copy Services

  • Immediateattention given to clients entering Copy/Mail Center in accordance with EPIQ sstandard of operation

  • Accuratelyproduce copy, print and scan projects in accordance to verbal and writteninstructions

  • Exhibitability to take verbal instructions while taking notes to properly producestaff copy projects


Qualifications:

  • High School Diploma or equivalent

  • Minimum of 1 year professional level work experience

  • Previous experience in a client service oriented field preferred

  • Willingness and ability to learn new skills

Job Requirements:

  • Be personable, articulate, knowledgeable and professional inpresenting oneself in a professional setting

  • Ability to learn skills quickly

  • Flexibility in dealing with simultaneous projects

  • Attention to detail

  • Ability to function with a high level of patience, tact and diplomacyin handling any complaint\" situations

  • Ability to lift or move 40 lbs. or greater

  • Fine and/or gross motor skills, including the ability to grasp, liftand/or carry or otherwise move packages on a standard wheeled cart with a loadcapacity of 100lbs

  • Ability to walk, bend, kneel, stand, and/or sit for an extended periodof time

  • Manual dexterity required for operating office machinery (phone, copymachines, binding equipment, etc)

  • Working knowledge of Microsoft products pertaining to the specificposition including but not limited to Outlook, Word, and Excel etc

  • Reading, writing, and arithmetic skills required

  • Visual acuity

  • Able to convey information and ideas through speech in ways thatothers will understand

  • Able to listen to and understand information and ideas presentedthrough spoken words and sentences

  • Able to speak clearly so listeners understand, identify and understandthe speech of another person

  • Excellent organizational skills

  • Strong initiative required; ability to work independently with minimaldirect supervision



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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