The Service Desk Technician III will be responsible for providing technical support to end users as well as supporting other IT groups. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization. The candidate must have excellent problem solving skills and the ability to work with minimal supervision.
KEY RESPONSIBILITIES & TASKS will include the following
Ensure systems remain operational in compliance with oversight guidelines Triage IT Service Desk requests and determine the appropriate action(s) to resolve. Evaluate, install, configure, and deploy IT hardware, software, products, and/or enhancements to existing applications throughout the enterprise following approved processes. Maintain records of currently deployed hardware and software within the enterprise. Analyze IT incident reports and service requests to identify trends Translate business requirements into technical specifications. Provide timely communication and status to stakeholders and supervisor. Collaborate with analysts, developers, and business system owners to test new programs and applications. Collaborate with support analysts, technicians to modify existing processes or develop new processes to support user requirements. Collaborate with other IT functional groups to ensure support is available for custom applications, web sites and SharePoint. Work independently and proactively in a business environment Troubleshoot and resolve IT support issues Develop and create documentation and support materials for curriculum and instruction technologies Ensure Compliance Guidelines are followed Lead continuous improvements of IT Customer Service functions Work closely with other departments for collaborating IT projects
EXPERIENCE AND EDUCATION REQUIREMENTS Bachelor's degree in computer science, business, finance or equivalent major Minimum 7 years' of experience working in the IT department of a large company Strong written and verbal communication skills. Experience working with Windows and MAC operating system environments. Experience working with Apple iOS, iPhone, iPad. Experience working with Android devices phone/tablets Excellent judgment, general business knowledge and problem solving skills. Proven experience interacting effectively with executives, stakeholders, internal customers and co- workers under stressful and demanding situations. Critical thinking skills with ability to visualize the big picture or manage tactical detail as required. ITIL Certification (Foundation and Service Desk) a plus. Advanced knowledge of current Microsoft desktop and server operating systems
GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
Associated topics: assist, deskside, front desk, information technology support, patient, support, support specialist, systems administrator, technician, technician ii
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.