Please find the job description below and let me know if you would be interested in pursuing it any further.
Title: Service Desk 1 Customer Service Security Operations Center
Location: 1320 Arthur E Adams Drive Columbus 43221
Duration: 1 Month
3 + Years of Experience Call Center Support
1 Year of experience in Help Desk technical Support
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Experience with ServiceNow or similar ticketing system.
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps
Use technical databases to research problems and talk with co-workers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.