Please find the job description below and let me know if you would be interested in pursuing it any further.
Title: Service Desk 1 Customer Service Security Operations Center
Location: 1320 Arthur E Adams Drive Columbus 43221
Duration: 1 Month
3 + Years of Experience Call Center Support
1 Year of experience in Help Desk technical Support
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Experience with ServiceNow or similar ticketing system.
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Ability to work in a team environment
- Complete assigned tasks.
- Strong communication skills; both written and spoken