• TEKsystems
  • $50,560.00 -80,790.00/year*
  • Cedar Rapids, IA
  • Customer Service/Call Center
  • Full-Time
  • 5526 Willow Creek Dr SW

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The Helpdesk Technician will be fielding incoming help requests from end users via both telephone and e-mail in a courteous manner

* Document all pertinent end user identification information and problem or issue
* Prioritize and schedule problems. Escalate problems (when required)
* Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
* Apply diagnostic utilities to aid in troubleshooting
* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
* Evaluate documented resolutions and analyze trends for ways to prevent future problems

* Associate's degree from an accredited college or university in Business Administration, Public Administration, or Computer Science preferred, and 1 year relevant experience or at least 2 years of direct experience. One year of college may substitute for a maximum of one year work experience
* The ideal candidate will have 2+ years experience in a help desk environment taking calls and troubleshooting
* Must have knowledge of basic computer hardware, experience with operating systems, and strong documentation skills
* Must be able to communicate in both technical and user-friendly language
* Knowledge of basic computer hardware
* Strong documentation skills
* Ability to conduct research into a wide range of computing issues as required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 ###-#### or email accommodation@teksystems .com for other accommodation options.

Associated topics: information technology, information technology analyst, information technology support, network, pc, service, systems administrator, technical support, technical support specialist, technology

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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