At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. Thats why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.
The Analyst Client Services III (Senior Carrier Relations Analyst) is responsible for supporting the Vice President, Carrier Relations & State Reporting in the process of planning, leading, and managing all insurance carrier relationship processes. This position is involved in cross-functional teams to plan, lead, organize, control, and facilitate the various processes and procedures with carrier relations and state reporting.
ESSENTIAL JOB RESPONSIBILITIES:
Develop, organize, lead, and control the policies, procedures, and processes associated with all insurance carrier relationships;
Help to develop, plan, and implement corporate metrics aligned around operational, contractual service levels, and industry benchmarks;
Work within an operating culture where key metrics and trends are incorporated into the decision-making framework;
Help to increase the number of carriers that York is approved with;
Provide assistance to Sales and Marketing in securing new carrier relationship and selling new clients;
Manage and grow existing carrier relationships;
Monitor carrier data quality;
Facilitate the carrier and state audit process that involves carriers;
Monitor state compliance where it impacts carrier relationships;
Plan, lead, and manage, and implement carrier relationship strategies, including a stewardship process, service standards, and carrier and client reporting;
Exhibit the ability to lead and or work effectively in a cross-functional team environment.
Other duties as assigned.
BS / BA in insurance or risk management, insurance, finance or related field;
Professional designations such as Chartered Property Casualty Underwriter (CPCU), or Associates in Risk Management (ARM) or Associates in Claims (AIC) a plus.
Formalized education and experience with client and carrier services, insurance, brokerage, and claim or risk-management organizations;
Minimum of 5 (five) years of related service experience in an insurance company or third-party administrator, or risk management relationships;
Proven track record of success with negotiation, contract management, planning, and organizational skills.
Proficiency in computers, databases.
Advanced working knowledge of Microsoft Office Suite, including an intermediate usage of Excel.
Protect the brand and equity of the stakeholders, serve the leadership, support the management and improve the quality of life of the associate
Knowledge of the claims adjustment process, insurance policies, claims adjusting systems, insurance carriers and databases.